If I could give 10 stars for this company, I would give it 11 stars. My first contact with these Havoc Heroes was at 2 am after a sewage spill in my house. Adam, who answered the call, was a calming voice in the chaos that was my home. With brown water flowing over my feet, his guys arrived to save the day. Adam, John Dios, and his crew got straight to work and began taking care of business. Unfortunately, everything in the lower half of my home had been destroyed but John never let me get upset. He called me every day to see how my daughter, my two dogs and I were holding up or if there were any questions. As a single mom, I can't tell you what that meant to me. Someone had my back. Someone was going to make sure I knew every little thing that was going on in my home and he personally showed me where all the damage was. When my insurance adjuster came out, John was there to help me if they needed any answers about Havoc's work. John is a leader who inspires his crew every morning before they start work (and his crew was a delight trying to teach me Spanish as I tried to teach them English), he's a sucker for his dogs and his kids and he's an all-around good human.
I hope you never need Havoc Heroes, but if you do, you will absolutely be in THE BEST HANDS. I can't thank them enough.
- Karen L.
John was an outstanding Professional. John and his team were nice and courteous beyond words. If I ever have an issue again I would not call anyone else!
We had a significant flood. Darryl personally offered to come to our house at 3:30 am. He and his team did a phenomenal job mitigating water damage and provided us with detailed photos of the "before" so that we had records for the "after". I can recommend them wholeheartedly and without any hesitation.
Havoc Heroes are definitely our heroes!!! You all are extraordinary! Hope we never need you again, but we'll recommend you to everyone. HUGE gratitude to all!
Sadly had to get Havoc Heroes out two times recently for two separate water pipe leaks that damaged my basement. John Dios was my assigned technician and he did an excellent job informing me of what needed to be done, setting up the drying equipment, checking on us each day and then cleaning everything up at the end. He was very conscientious and thorough and I could recommend HH more highly- especially John!
Havoc Heroes personnel were extremely knowledgeable, professional, expeditious, courteous and an excellent representative for Encompass Insurance. Upon arrival they immediately surveyed the situation, informed me of the necessary steps required to complete the task. The entire team from owner, technicians and workmen were just as described in the opening statement. I highly recommend Havoc Heroes.
Such speedy service. It's wonderful to find a person with integrity who will get the job done. You went above and beyond to help us. We could not be happier with your services. Highly recommend.
Over Labor Day weekend, my significant other and I enjoyed a long weekend in South Georgia. We are both young professionals leasing a townhome in Alpharetta waiting for the right time to purchase our starter home. During that weekend, and unbeknownst to us, the water pump of the refrigerator broke causing the entire first floor of our 1600 sq. foot townhome to flood approximately six inches, and also flooded our neighbor's townhome. When we returned home to a buckled first floor, and a wailing calico cat we could help but to panic. Thankfully, I knew Mr. Darryl Defendorf through networking and called his cell phone at around 6-7 p.m. on Labor Day. Not only did Darryl answer my phone call, but he had contacted his crew, and were at my townhome within an hour. Their response time was even faster than the landlords. You can imagine the landlord's stress diminish with the knowledge that we had already contacted someone that could help us. Darryl helped us get through a very unpleasant experience by being quickly responsive, kind, professional, and empathetic. I know that he helps hundred of people in the same situation. And despite that, he still was sympathetic, attentive, and had a reliable work crew. Our townhome first floor was repaired with everything being replaced (kitchen cabinets, floors, insulation, dry wall - you name it) after one month. I would not wish this experience on anyone. But, it if happens to you - Call HAVOC HEROES!
I had a major leak in my basement. They analyzed the root cause, dried it and prepare it for reconstruction. They took care of everything starting by analyzing the root cause, which was super difficult in my case, keeping track everyday on the progress of drying my basement and monitoring the situation every day. They also instructed me on every step of the way, including what to expect from the insurance company, what parts to keep so the insurance will be able to do their job and many more tips.