Dealing with property damage can feel overwhelming, but our team at Havoc Heroes is here to make the process clearer. Whether you’re facing water, fire, mold, or flood damage, we can assess the situation, help you mitigate further harm, and prepare your space for professional repairs. Take a look at the questions below to learn more about what we do, how we work, and what to expect.
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What are your primary services?
Our team provides disaster mitigation, cleanup, and preparation for restoration and repairs. We primarily assist customers who are dealing with damage as a result of water, fire, smoke, mold, and sewage disasters. We proudly assist both commercial and residential customers.
Do you offer emergency service?
Yes. Disaster response requires urgent action to prevent further damage. As such, our team is available 24/7, 365 days a year and is ready to assist with stabilizing your property as fast as possible.
Is your team licensed and insured?
Yes, we prioritize your peace of mind as well as safety for everyone involved in a disaster response, so we are fully licensed and insured.
What kinds of certifications does your team have?
We are proud to have earned the Institution of Inspection, Cleaning, and Restoration Certification (IICRC). This means that we are experts in water damage, applied structural drying, and mold remediation.
Are your estimates and consultations free?
Yes, we offer all customers a free initial consultation, as well as a free job scope inspection for all new projects. These estimates and inspections help us assess damage thoroughly and provide you with a transparent estimate before we begin work.
How fast are your response times?
We take great pride in our rapid responses, and we are able to activate within minutes rather than hours. Our team prioritizes speed, so we can provide the assistance you need to stop further damage.
Will you help me work with insurance companies?
Yes, we are here to support you throughout the claims process, from paperwork to communication.
Do you work with both residential and commercial properties?
Yes, our teams can handle the emergency mitigation and restoration preparation for both residential homes and commercial business spaces.
What is the difference between “disaster mitigation” and “disaster restoration” services?
Disaster mitigation is an immediate response that aims to prevent further damage during a disaster situation. Mitigation may include services like emergency water extraction and structural drying. Restoration is the final stage of repair, during which the property is brought back to pre-loss condition.
Will you handle the reconstruction/repair stage of a project?
Our focus is on the immediate damage cleanup, mitigation, and drying, which serve to stabilize your property. While we will handle the initial stages of cleanup and restoration preparation, you will need to work with a general contractor for the final reconstruction and repairs.
Why is immediate water extraction so crucial?
Extracting water is a critical stage that needs to happen as soon as possible, ideally within 24 to 48 hours. This is because standing water can quickly create problems like structural damage and electrical hazards, and it can also significantly increase the likelihood of mold growth.
Can you help remove lingering smoke smells from my property after a fire?
Yes, we utilize a variety of specialized equipment and odor removal techniques to neutralize smoke odors from the structure of your property, as well as the contents.
How quickly can mold start to grow after water damage?
Mold colonies can start to develop as soon as 24 hours after water damage occurs. This is why we prioritize rapid responses for water damage cases, where extraction and structural drying are essential for restoration.
How do you handle a sewage damage cleanup?
Sewage is a biohazard, so we take extra care when dealing with these types of situations. Our process includes thorough decontamination and sanitization, which helps restore your property to a safe, livable condition.
How is the final cost of a job calculated?
The final cost is determined by the full scope of the damage, which includes elements that may not be discovered during the initial inspection and demolition/dry-out. Our team prioritizes transparency, so we provide detailed repair forms and often include a guaranteed cap, so you know the maximum amount you will pay for our services.
Will my insurance policy cover the costs of your services?
Most homeowner and commercial property insurance policies will cover the costs associated with emergency mitigation services related to sudden and accidental disasters. However, it is important to familiarize yourself with the specifics of your policy and reach out to your provider for clarity. Our team works closely with you and your insurance provider, providing all the necessary documentation your claim will need.
How can I contact you with questions about my situation?
If you have questions about damage or want to discuss a specific circumstance, do not hesitate to contact us at (855) 464-2862. One of our team members will be happy to talk with you and help guide you through the next steps.
What payment options do you offer?
Most payments are handled through insurance claims. However, we do provide a discount special for non-insured customers – contact us for details on alternative payment methods.